Sameer

As a team leader, I successfully managed a team of three IT support members in the assembly, build, and testing of refurbished laptops and PCs, ensuring compliance with ISO-9000 standards. I also conceptualized and established a strategic partnership with Huawei as an official eKit distributor, implementing networking solutions at client sites to enhance equipment connectivity. Furthermore, I spearheaded the development of the company's website, significantly improving user experience and achieving a 30% increase in online transactions within three months. Additionally, I implemented standard operating procedures for equipment installation and repairs, resulting in a 25% reduction in setup time. Through effective oversight, I maintained a customer satisfaction rate of 95% for the maintenance and repair of sold and installed units.